This privacy notice sets out how we use and protect any information that you give when you use this website, enquire about our services or retain our services. We are committed to ensuring that your privacy is protected.
We recognise that when you provide us with information to enable us to deliver our services, you trust us to act and treat your data in a responsible manner. Accordingly, we have adopted a policy regarding how we collect, use and protect your personal information.
Some terms to be clear about
When we talk about ‘us’ or the ‘Company’ we mean Commercial Vehicle Repairs (CVR), part of Fisher Restoration (Bodyshop) Ltd. The registered office for Commercial Vehicle Repairs (CVR), part of Fisher Restoration (Bodyshop) Ltd is Building 326, Unit 5, Rushock Trading Estate, Rushock, Droitwich WR9 0NR.
‘Data’ means both Personal Data and where relevant Special Categories of Personal Data.
‘Personal Data’ means any information about customers, who can either be directly identified from the information or indirectly identified if that information was connected with other information.
Sensitive Data: Data Protection regulations recognise that certain categories of data are sensitive. They include racial or ethnic origin, political opinion, religious or philosophical beliefs, health or sexual orientation.
‘Processing’ means any use that is made of Data including (but not limited to) collecting, storing, amending, disclosing or destroying it (also includes ‘Processes’ and ‘Process’).
Who we are
Commercial Vehicle Repairs (CVR), part of Fisher Restoration (Bodyshop) Ltd
Tel: 01299 251628
Our website address is: http://www.cvr-rushock.co.uk
Commercial Vehicle Repairs (CVR) is part of a small collective of businesses (referred to as The Fisher Group or The Fisher Auto Group). Our complimentary businesses interact and use each others skills and expertise to benefit you the customer but will only do so at your request and/or with your permission. These businesses are collectively shown on our Group website address: http://www.fisherautogroup.co.uk
What personal data we collect and why we collect it
We may collect personal information from you directly (in person, by telephone or by email). We collect, store and use the data for the purposes of enabling us to administer the provision of vehicles, goods and services and maintaining relationships with our customers. This information may include:
- Your name
- Appropriate contact information including email address and phone number.
- Postal and billing addresses if different.
- Any additional information which is deemed appropriate to deliver a tailored service. This will never include any sensitive data.
- We do not retain any payment details.
We do not collect any personal data from website visitors unless the visitor makes an enquiry.
For the purpose of making an enquiring, our website may collect the following information.
- Your name
- Appropriate contact information including email address and phone number,
- Your enquiry or message
The information gathered by the contact form is received directly by us in the form of a standard email and is not stored on the website or web server.
We do not request, collect or retain any sensitive data.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The cookies are used to collect information to analyse which parts of the website are most useful to our visitors. The information is used only for web analytics and no personal details are stored as all data in Google Analytics is aggregated and anonymised.
What information we collect?
The information we collect includes:
- the name of your internet service provider and the internet protocol (IP) address you are using
- the date and time you visit our website, and the pages you look at
- the internet address of any websites which have linked you directly to our site
What cookies are used on our website?
Google Analytics including Google Analytics Advertising Features.
This registers a unique ID that is used to generate statistical data on how the visitor uses the website.
The cookies will not be used for advertising but instead provide us with more information about who visits our site and what they look at, in order to provide us with information and make improvements to the website. The information collected by these cookies cannot identify individuals. Within Advertising Features we have implemented Demographics and Interests reports. These allow us to see a breakdown of age groups, gender and interest categories.
Google reCAPTCHA is a free service that protects our website from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on our site. It does this while letting our valid users pass through with ease.
We embed some YouTube videos on our pages. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared.
Embedded content from other websites
We have News articles on this site that may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
Social Network Sharing
We encourage users to share our content and/or like us on the popular Social Media websites. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.
Who do we share your data with?
We do not ever pass on personal data to third parties for their own purposes.
We do share information with other organisations who provide a service to us. We provide our service providers with only the personal information they need to perform the services we request.
Commercial Vehicle Repairs (CVR) is part of the Fisher Group. We only share data with the Group when services of other Fisher Group companies are requested; for example, Fisher Restoration (Bodyshop) Limited carries out body repairs on our behalf. Within the Fisher Group, your personal data will be treated as strictly confidential and will only be shared with other staff members of Fisher Group if required to enable them to carry out a service on your behalf.
How long do we retain your data?
We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests. Many of our services are cyclical so we keep your data as long as is required to fulfil our ongoing services. We aim to conduct a data review every 2 years. You can request that this information is deleted at any time.
What rights you have over your data
Your rights in terms of your information are;
- Right to access and obtain a copy of your personal information
- Right to rectification
- Right to be forgotten
- Right to object
If you want to exercise any of your rights, please email us at email@example.com. When exercising your rights, the Company may ask you to identify yourself before actioning your request.
How we protect your data
Commercial Vehicle Repairs (CVR) we take the security of your data seriously. Accordingly, we have internal policies and controls in place to prevent your data from being lost, accidentally destroyed, misused or disclosed, and we limit access to personal information to those who have a business need for the performance of their duties.
Our contact information
Please contact us at firstname.lastname@example.org or on 01299 251628 if you have any privacy-specific concerns.